Helpdesk Technician
Position Overview
You will be the first point of contact for users seeking technical assistance and support. Your understanding of computer hardware, software, and networking concepts will be essential in resolving issues and ensuring a smooth user experience.
Responsibilities
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Provide technical support to users via phone, email, and in-person, addressing hardware,
software, and peripheral device issues.
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Troubleshoot and resolve problems related to operating systems, including Windows,
macOS, and Linux, ensuring users can effectively utilize their systems.
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Assist with basic networking issues, including TCP/IP, DNS, and Wi-Fi troubleshooting, to
maintain connectivity and performance.
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Document support requests and resolutions in the ticketing system to maintain accurate
records and contribute to the knowledge base.
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Collaborate with team members to escalate complex issues and ensure timely resolution of
user concerns.
- Participate in training and development opportunities to enhance technical skills and stay current with industry trends and technologies.
Qualifications
- A degree in Information Technology, Computer Science, or a related field is beneficial but not always mandatory. Vocational training in IT support or a similar discipline is often sufficient.
- A completed apprenticeship or similar certification in IT or a related field is highly regarded in Germany.
- Understanding of computer hardware, software, operating systems (Windows, macOS, Linux), and peripheral devices.
- Knowledge of basic networking concepts like TCP/IP, DNS, and Wi-Fi troubleshooting.
- 1-2 years of experience in an IT support or helpdesk role is typically preferred, though entry-level positions may accept candidates with less experience if they have strong technical skills and a willingness to learn.