Support Engineer
Position Overview
Providing technical support for hardware, software, and network issues to ensure the organization's systems operate smoothly and efficiently. Your expertise in IT support will be essential in delivering exceptional service to the organization users and maintaining high levels of customer satisfaction.
Responsibilities
-
Provide technical support for a variety of hardware, software, and network issues,
troubleshooting problems and implementing appropriate solutions
-
Assist users with operational issues across various operating systems, including Windows,
Linux, and macOS, ensuring effective usage of systems and applications.
-
Utilize support tools such as ticketing systems (e.g., Jira, ServiceNow), remote desktop
applications, and diagnostic tools to manage and resolve support requests efficiently.
-
Collaborate with team members to identify recurring issues and contribute to the
development of solutions and improvements in support processes.
-
Maintain accurate documentation of support requests and solutions to build a knowledge
base for future reference.
- Participate in training and development opportunities to enhance technical skills and stay up-to-date with the latest technologies and best practices in IT support.
Qualifications
- A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant vocational training or certifications in IT support are also beneficial.
- Ability to provide technical support for hardware, software, and network issues.
- Proficiency with various operating systems, including Windows, Linux, and macOS.
- Experience with support tools such as ticketing systems (e.g., Jira, ServiceNow), remote desktop applications, and diagnostic tools.
-
Typically,1-3 years of experience in technical support, help desk, or IT support roles.